Refund and Return Policy
Return & Refund Policy
At The Anne’s, your happiness matters to us. We pour love into every product, and we want you to enjoy every order with confidence. Because our fragrances and care products are delicate and personal, we keep our return policy simple and fair.
✨ We only accept returns or refunds if your product arrives damaged.
For all other reasons (like change of mind or preference), we unfortunately cannot accept returns.
What Can’t Be Returned or Refunded
To keep things clear, here’s what isn’t eligible:
- Products where samples are available (please try a sample first 💕).
- Discounted or promotional items (including bundles and offers).
- Seasonal or limited editions.
- perfume oils (for hygiene reasons).
If Your Order Arrives Damaged
We’ve got you covered
- Contact us within 14 days of receiving your order.
- Share your order number, plus clear photos/videos of the issue.
- Once confirmed, we’ll arrange a refund or exchange (depending on stock).
⚠️ Tiny imperfections or very small leaks can sometimes happen during shipping or temperature changes — these are not always considered damage. Don’t worry though, we’ll review each case with care and fairness.
How to Start a Return
It’s simple:
- Reach out via Instagram DM within 14 days.
- Tell us what happened + your order number.
- We’ll guide you step by step.
Refunds
- If approved, refunds go back to your original payment method within 14 business days after we receive and check the item.
- Shipping fees are non-refundable.
- No extra fees if the issue is confirmed.